Ops Pilot CRM · Privacy Policy · Terms of Service · Cookie Policy

Terms of Service

Last updated: 14 October 2026

These terms govern your use of Ops Pilot CRM ("Ops Pilot", "the service"), operated by Extra Web Solutions ("we", "us"). By creating an account or using the service you agree to these terms on behalf of yourself and the organisation you represent.

1. Your account

You must give accurate information when you sign up and keep your login details secure. You are responsible for activity under your account and the accounts of users you invite. Tell us straight away if you suspect unauthorised access.

2. Subscriptions and payment

• Paid plans are billed in advance through Stripe on a recurring basis until cancelled.
• You can cancel at any time from Manage Subscription; access continues until the end of the paid period.
• 30-day money-back guarantee: if Ops Pilot is not the right fit within 30 days of your first purchase, contact us and we will refund you in full.
• We may change prices with at least 30 days' notice; changes apply from your next billing period.

3. Acceptable use

You agree not to use the service to:

• send spam or unsolicited bulk email, or email people without a lawful basis under the UK GDPR and the Privacy and Electronic Communications Regulations (PECR);
• send misleading, unlawful, harassing or infringing content;
• upload malware or try to break, overload or gain unauthorised access to the service;
• resell the service or use it to build a competing product without our permission.

Emails sent through connected accounts such as Gmail must also follow that provider's terms and sending limits. We may suspend accounts that break these rules or harm our sending reputation.

4. Your data

You own the data you put into Ops Pilot. You give us permission to host and process it only to provide and improve the service, as described in our Privacy Policy. You are responsible for having the right to use the contact data you upload and for honouring unsubscribe and objection requests.

5. Third-party services

The service can connect to third-party services such as Google (Gmail), WordPress, Stripe and AI providers. Your use of those services is governed by their own terms, and we are not responsible for their availability or behaviour.

6. Availability and changes

We aim to keep the service available and secure but do not guarantee it will be uninterrupted or error-free. We may add, change or remove features; if we remove a core feature you have paid for, you may cancel and receive a pro-rata refund.

7. Intellectual property

We own the Ops Pilot software, branding and documentation. These terms give you a limited, non-transferable right to use the service during your subscription.

8. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law. Otherwise, we are not liable for indirect or consequential loss, lost profits or lost data, and our total liability in any 12-month period is limited to the fees you paid us in that period.

9. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or end your access if you materially breach these terms or fail to pay. After closure you can request an export of your data within 30 days, after which it will be deleted as described in our Privacy Policy.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

11. Contact

Questions about these terms: support@opspilotcrm.com

Questions? Email support@opspilotcrm.com.